Terms & Conditions for Promotional & Introductory Codes
By applying any promotional offer, promotional (promo) code, or discount on the Inspectique platform, the client acknowledges and agrees to be bound by the Terms & Conditions set out below.
1. Scope & Eligibility
What Counts as a “New Client”: For the purposes of this policy, a “New Client” is an agency, company, or representative who has never previously booked, paid for, or held an active client relationship with Inspectique under any service type (including PCRs, FBIs, Routine Inspections, or Service Packages). An agency that has booked with us before – even under a different individual representative, branch, or contact — is not considered a New Client. New Client offers are separate from, and not affected by, our general promotional discounts, referral codes, or seasonal campaigns, which operate under their own eligibility rules as stated at the time of offer.
New Clients Only (Where Applicable): Introductory and “New Client” promotional codes are strictly reserved for New Clients as defined above.
Single Application: Only one (1) introductory or first-booking code may be applied per unique agency branch, and may not be combined or “stacked” with any other promotional offer, discount, or referral reward. This restriction does not apply to the Referred Agency’s $5 promo code under our Referral Programme should the client is offered one, which may be applied in addition to a New Client offer as outlined in our Referral Terms & Conditions.
Redemption Limit: Redemption of introductory/new-client codes is limited to two (2) unique users per agency/company entity. Each redemption applies only to that individual user’s first booking with Inspectique.
Eligible Services: Unless explicitly stated otherwise, promotional offers apply exclusively to full Property Condition Reports (PCRs) and Final Bond Inspections (FBIs). All other services, including Routine Inspections (RIs), report updates, and photography reshoots, are strictly excluded.
Discount Tiers & Caps: Unless otherwise specified at the time an offer is issued, the value of any percentage-based promo code or discount across the Inspectique platform – including New Client offers, seasonal campaigns, and general promotions – is limited to the lesser of the specified percentage of the booking value, or the fixed dollar cap outlined below:
- 5% Discount: Capped at a maximum value of $15
- 10% Discount: Capped at a maximum value of $30
- 15% Discount: Capped at a maximum value of $35
- 20% Discount: Capped at a maximum value of $40
- 25% Discount: Capped at a maximum value of $45
- 30% Discount: Capped at a maximum value of $50
Discounts and caps may vary, as mentioned in the relevant offer terms.
Application of any New Client Offer: For the avoidance of doubt, any additional introductory or signup promotional offers issued via the Inspectique newsletter or official welcome sequences are strictly governed by the standard New Client eligibility rules set out in this Section. Such offers are non-stackable, meaning they cannot be combined or “stacked” with any other active client promotions, introductory specials, seasonal campaigns, or referral codes. All standard limitations – including the 30-day activation window, the strict exclusion of Routine Inspections, and the tier-based maximum discount dollar caps – apply in full to any new client special issued.
2. Validity & Expiry
30-Day Activation Window: In alignment with our Referral Programme, promotional codes issued via email, direct subscription, or marketing campaigns carry a strict 30-day validity from the date of issue. The service must be successfully booked and conducted within this 30-day window.
No Extension: Promotional codes cannot be extended beyond their original expiry date for any reason, including reinstatement following a cancellation, reschedule, or short-notice/misappointment event.
Lapsing Period: If the 30-day activation period lapses, or if an inspection is postponed by the client to a date outside of this original window, the promo code automatically expires, and standard rates will apply to the booking.
Subscription Maintenance: For subscription-based codes, the client must remain actively subscribed to the Inspectique mailing list at the time of booking and confirmation for the discount to remain valid.
3. Booking, Payment & Refund Policy
Upfront Requirement: To activate introductory or promotional pricing and secure the scheduled time, payment in full is required at the time of booking.
Non-Refundable & No Cash Value: All services booked utilising a promotional offer, promo code, or discount are strictly non-refundable and hold no cash value, except where required under Australian Consumer Law (ACL). They cannot be exchanged for cash, corporate credit, or used as a deposit for unrelated services.
Non-Transferable: Promotional codes are non-transferable outside of the originating agency/company entity and cannot be passed on, sold, or used by any other agency, company, or individual.
No Service Credit: Promotional codes cannot be redeemed for service credit, account credit, or any form of stored value. They may only be applied as a one-time discount on an eligible booking, as outlined in Section 1.
Partial Credits: In the event that a partial service credit is issued for a promotional booking at management’s absolute discretion, the credit will be calculated strictly on the actual net dollar amount paid by the client, not the standard undiscounted service value. The promotional discount value itself will not be refunded or credited.
4. Cancellations, Reschedules & No-Access
Early Changes (More than 24 hours’ notice): If a promotional booking is cancelled or rescheduled with more than 24 hours’ notice, the promotional discount is safely reinstated for a future booking. Note: reinstated codes maintain their original expiry date from when they were first issued and will not receive a validity extension.
Short-Notice Changes (Less than 24 hours’ notice): If a promotional booking is cancelled or rescheduled with less than 24 hours’ notice, your booking is subject to the standard short-notice fee ($120 + GST, capped at the original cost of the job). The promotional discount is reinstated for a future booking, strictly maintaining its original expiry timeline.
Misappointment (No-Access) Events: We may wait up to 15 minutes from the scheduled time, at our sole discretion and availability; failing this, we may be unable to continue with the booking. Where access cannot be gained due to key errors, unclear instructions, or occupant refusal, the booking is subject to the standard misappointment fee ($160 + GST, capped at the original cost of the job).
The promo code applied to the missed booking will be reinstated for a future booking, strictly maintaining its original expiry timeline.
No promotional code, referral discount, or introductory offer may be used to pay for, or reduce the cost of, any misappointment or short-notice fee.
5. Management Discretion
Verification & Rights: Inspectique reserves the right to verify agency details, corporate entities, and previous booking histories to ensure programme compliance.
Amendments: Inspectique reserves the absolute right to modify, suspend, or permanently withdraw any promotional offers, active promo codes, or discount campaigns at any time, without prior notice, at our sole discretion.